Refund policy
RETURN & REFUND POLICY — ALL SALES FINAL
All sales made by Marco’s and Son Tires are final. We do not offer returns, refunds, exchanges, or store credit once a product has been purchased or a service has been performed, except where required by applicable law.
Tires & Wheels
Tires and wheels are non-returnable and non-refundable once they have been mounted, installed, balanced, driven on, or otherwise used. It is the customer’s responsibility to confirm the correct tire size, wheel size, fitment, style, and condition before installation.
Used tires are sold in their current condition. Customers are encouraged to inspect all used tires before installation and purchase.
Special Orders
Special-order tires, wheels, parts, accessories, and other merchandise are final sale and cannot be cancelled, returned, or refunded once ordered.
Labor & Services
Labor charges and completed services, including mounting, balancing, tire installation, wheel installation, repairs, diagnostics, alignments, and other mechanical services, are non-refundable.
If there is a concern regarding workmanship, the customer must contact or return to Marco’s and Son Tires so we can inspect the vehicle. Where a service warranty applies, our remedy will be to inspect and, when appropriate, correct the original work. Service warranties do not entitle the customer to a cash refund.
Wheel Alignments
Alignment services are non-refundable. Our alignment equipment is used to adjust the vehicle to the proper specifications whenever mechanically possible. If a customer believes there is an issue with the alignment, the vehicle must be returned to us within the applicable warranty period for inspection and, if necessary, readjustment.
Alignment results may be affected by worn or damaged suspension components, steering components, tires, wheels, accident damage, ride-height modifications, or other mechanical conditions outside of the alignment service itself.
Defective Products
Any manufacturer defect may be subject to the manufacturer’s warranty and approval process. A defective product claim does not automatically qualify for a refund.
Pricing Approval
Our prices are posted and/or provided to customers before service whenever applicable. By authorizing work and submitting payment, the customer acknowledges and accepts the quoted or posted price for the products and services provided.
No Exceptions
Customers should verify all purchases, prices, tire sizes, wheel fitment, and requested services before authorizing installation or payment. Once installation or service has begun, the transaction is considered final.
By purchasing products or authorizing services from Marco’s and Son Tires, the customer acknowledges and agrees to this Return & Refund Policy.
Marco’s and Son Tires reserves the right to enforce this policy to the fullest extent permitted by law.