Shipping policy

SHIPPING POLICY

Last Updated: September 2026

Marcos & Son Tires ships eligible products to addresses within the areas we currently serve. Shipping availability, cost, and delivery estimates may vary depending on the product, destination, weight, size, and carrier.

ORDER PROCESSING

Orders are typically processed after payment has been successfully completed and the item is confirmed in stock.

Processing time is separate from shipping/transit time. Certain tires, wheels, special-order parts, oversized items, or supplier-direct items may require additional processing time.

SHIPPING RATES

Shipping charges are calculated based on factors such as:

  • Product weight and dimensions
  • Number of tires or wheels ordered
  • Shipping destination
  • Carrier rates
  • Oversized or freight charges
  • Residential or commercial delivery requirements

Shipping charges shown at checkout or otherwise quoted to the customer are part of the total order cost and are accepted when the customer completes the purchase.

TIRES, WHEELS & OVERSIZED ITEMS

Tires, wheels, and other large automotive products may ship individually or in multiple packages.

Multiple packages from the same order may arrive on different days.

Oversized products may be subject to additional shipping, handling, or freight charges.

DELIVERY ESTIMATES

Any delivery date or transit time provided is an estimate only and is not guaranteed unless specifically stated otherwise.

Marcos & Son Tires is not responsible for carrier delays caused by weather, transportation disruptions, high shipping volume, mechanical issues, natural disasters, incorrect delivery information, or other circumstances outside our reasonable control.

TRACKING

When tracking information is available, it may be provided by email, text message, or through the customer’s order information.

Please allow time for the carrier’s tracking system to update after a shipping label has been created.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has already shipped, we cannot guarantee that the delivery address can be changed.

Any additional carrier fees, return shipping costs, redelivery fees, or other expenses caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

DAMAGED SHIPMENTS

Customers should inspect packages and products promptly after delivery.

If a shipment arrives visibly damaged, please photograph:

  • The exterior packaging
  • Shipping label
  • Damaged product
  • Any damaged wheel boxes, tire packaging, or protective materials

Contact Marcos & Son Tires as soon as reasonably possible so we can review the issue and assist with any applicable carrier or shipping claim.

Do not install, mount, or use an item that appears damaged before contacting us, as installation or use may affect the ability to verify shipping damage.

LOST OR MISSING PACKAGES

If tracking indicates that a shipment has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbors, building staff, and carrier tracking information.

We may assist with a carrier claim where appropriate, but carrier investigations and final determinations may be outside our control.

REFUSED OR UNDELIVERABLE SHIPMENTS

If a shipment is refused, returned because of an incorrect address, or deemed undeliverable, any refund or reshipment will be subject to our Return & Refund Policy and applicable shipping costs.

Original shipping charges may be non-refundable where permitted by law.

SPECIAL ORDERS

Special-order tires, wheels, parts, or accessories may have longer processing and delivery times.

Special-order items may also be final sale as described in our Return & Refund Policy.

LOCAL PICKUP

When local pickup is offered, customers will be notified when their order is ready.

Customers should not arrive for pickup until the order has been confirmed as ready.

Identification or order confirmation may be required at pickup.

RETURNS

Shipping-related returns are subject to our Return & Refund Policy.

Customers should review that policy before purchasing, particularly for tires, wheels, special-order items, and products that have been mounted or installed.

CONTACT US

Questions regarding shipping may be directed to:

Marcos & Son Tires
Email: marcosandson45fairmont@gmail.com
Website: marcostires.com

By placing an order with Marcos & Son Tires, the customer acknowledges and agrees to this Shipping Policy.